It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Our services come with unlimited revisions, meaning you can give us as many edits, changes and revision comments within a revision round.
Revision rounds allowed as per your service package availed. If unclear, speak with your project consultant on the number of revision rounds that you are allowed to avoid any misconceptions.
Unlimited Web Pages
Term refers to the capacity of the CMS and your web template which allows you to create unlimited web pages by yourself. All web pages, including homepage, are to be delivered by Rozzario as per your project package and approved scope. Charges applicable on additional pages.
All web packages include specific number of royalty-free images, as per your package. The images do not fall under any copyright infringements and can also be found on other websites.
In case the Client requests for premium images, each image will be charged separately and the cost will be added in the final bill as additional charges.
Content Management System (CMS)
A Content Management System is a software application designed to enable users to conveniently edit website content, images, add web pages and many other features.
CMS Portal Training
Video based tutorials are given to the Client to be able to smoothly control the website for any future changes with ease. Additional charges are applicable in case the Client needs one-to-one training on using the portal.
WordPress is the most widely used Content Management System (as mentioned above) in the world today that enables people to control their websites with ease.
Hosting refers to the set of resources allocated to storing and serving content to be used on the internet, most often a computer server or cloud based server.
Content refers to the text including web copy, Meta text, keywords, and product descriptions (long and short), product list and any other text requirement on the website. The Client is responsible to provide all the content in case otherwise purchased as a service from Rozzario.
Project Delivery Stages
Each web project follows a 5-stage process; 1) Project Assigning 2) Layout Selection/Design 3) Design Approval 4)Final Approval 5) Project Handover. Any request by the client to go back into the previous stage is subject to approval by the Project team and additional charges as per scope.
The design approval stage requires the Client to review the Homepage and 1 Inner page design considering the layout, structure and color theme only. Revisions regarding images and content will not be entertained at this stage.
All project timelines are agreed upon considering working days only. Public holidays, natural events and time duration during which the project was on hold awaiting the Clients’ feedback will not be included.
Ecomm Product Entry
Product entries on E-Comm or Showcase Website are subject to the number of product entries allowed as per your availed package.
Client Response Time
All queries and feedbacks will be entertained by Rozzario within 24 hours of receipt.
Payment & Service Charges
Charges for services to be provided by Rozzario® are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Rozzario® reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Client must use one of the following two methods for payment.
Client permits Rozzario®, or Rozzario®merchant services provider, to hoard client’s financial information with the end goal of encouraging payment to Rozzario®. It is the client’s responsibility to notify Rozzario®, in composing, of any progressions to Client’s financial information.
All expenditures must be paid in MYR or USD. Client is utterly in charge of any pertinent taxes. All expenses are probable as per the settled upon charge plan, or instantly upon Client’s receipt of quotation/invoice, as appropriate. Client coincides that any setup incidentals or one-time service installments are non-refundable.
Client agrees to reimburse Rozzario® for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
Free Features Policy
Revision & Refund
While we can accept unlimited requests and revisions, our output volume depends on many factors, namely depending on the total request volume and complexity.
Please note once a creative round has started i.e. you have posted a revision on the first design/draft, your right to claim a refund on the payment (partial and/or full) will not be entertained by the company; including but not limited to Rozzario® (.com, .com.my, .ae, .co.uk).
Clients are eligible to claim a refund only under circumstances of cancelling the placed order prior to posting a revision or commencement of creative rounds.
Web Project Terms
Milestones & Payments
|Project Stage||Payment (% of invoiced amount)|
|Demo Site Review with 1st Revision Completed||25%|
Billing will occur in the form of a one-time payment or an automatically recurring monthly payment, as set forth in the specific product/service terms and conditions for the service provided.
If billing is to include an automatically recurring payment, all payment for agreed services will be paid in advance on a monthly basis (See Milestones & Payments Schedule above).
Early Termination Fee
In the event Client chooses to terminate services prior to completion of the contract term then Client agrees to pay an early termination fee equal to the remaining contract value. Contract value is determined by taking the number of months agreed to in the contract or insertion order times the monthly fees applicable to the services. For example, the contract value of services worth MYR 3000 for a three-month term is MYR 9000, in case the Client cancels after the first month, the cancellation fee will be MYR 4500.
Late Payment Terms
Payments made by billing of a credit card or debiting of a bank account are intended in part to avoid the inconvenience and cost to both parties of late or missed payments. However, it is Client’s responsibility to ensure that Rozzario® has the most up-to-date credit card or bank account information, and that such methods are viable for payment of the fees due to Rozzario® for the services.
In the event of a failure of the payment method authorized by Client, and one or more payments are made later than the due date, such late payments are subject to a late fee equal to the greater of MYR 500 or 10% of the total payment due, but not to exceed the maximum amount allowed by applicable law. In addition to late fees, Client agrees to pay all attorney’s fees and costs incurred by Rozzario® for late payment collection efforts.
Service Cancellation Notice
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Rozzario® will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days.
Rights & Ownership
The client understands that the final website design belongs to Rozzario® until all invoices are paid in full. In the event of termination of this Agreement, Rozzario® owns the design and has the right to complete, exhibit, and/or sell the website design (not including business name). Once the final invoice is paid in full, the client has the right to use images of the design in all media useful for business promotion and that Rozzario® reserves the right to display the projects for business promotional use.
Rozzario® reserves the right to remove web pages from viewing on the Internet until final payment is made. In case collection proves necessary, the client agrees to pay all fees incurred in that process.
Terms & Conditions Update
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Rozzario® reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Web Project Structure & Limitation
To ensure smooth execution and delivery of a web project, you agree to the terms mentioned hereby with respect to project structure and limitations defined and communicated to The Client by Rozzario®
Changed to Project Scope
Footer Credit Policy
By availing our web design service, you agree to allow footer credit rights to Rozzario®. Rozzario Sdn Bhd holds complete rights to have “Powered by Rozzario” hyperlink on the footer, unless the package is customized, a separate NDA & Contract is Signed.
Charges applicable in case the Client wishes to have ‘Powered by Rozzario’ link removed from their site.